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Referral Management Service (RMS)

Managing referrals for
First Outpatient Appointment.

WASP’s Referral Management Service (RMS) is integrated with both the National eRS and the local PAS/EPR to provide a range of facilities to manage the referral process for First Outpatient Appointments at a Provider site.

 

Referral Capture:

 Integrates with eRS to download all Referrals/Bookings (including attachments) in digital form (Direct Appointment Booking (DAB), Referral Assessment Service (RAS), Appointment Slot Issue (ASI) and Advice & Guidance (A&G)

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 Captures all referrals from any source sent in whatever form (letter, e-mail, self-referral etc.)

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 Consolidates all referrals into a single service and manages subsequent workflows

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 Web based forms for capturing referral data direct 
from referrer

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 Protocol based referrals providing clinical support to referrer defining service, priority and alternatives to a traditional OP appointment.

 

Referral Processing:

 Integrates with PAS/EPR to log referral and report on Key Performance Indicators

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 Forwards referral for clinical triage based on specialty, service and/or named consultant

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 Waiting List Management/Partial Booking/Appointment Booking services

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Clinical Engagement:

 Clinicians access all their referral through their usual EPR Clinical Screen irrespective of source – no requirement to access eRS/Smartcards.

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 All notes/triage content stored against referral and saved within electronic patient record 

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 “Clinic List” provides easy access to all referral content whilst in clinic.

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 All referrals immediately available within Patient Record to show all departments active referrals – particularly relevant in A&E/ED.

Appointment Booking:

 Integration with Patient Tracking Lists

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 Patient Engagement Services utilising digital communications and traditional post/phone

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 Integration with PAS/EPR to utilise existing schedules

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 Patient facilities to book their own appointment based on single use “digital token”.

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 Patient facilities to cancel and reschedule existing appointments

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 Patient appointment reminders and confirmation

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 Pre-appointment form completion

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 Patient Information Services for general use and clinic specific details

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 Integrates with Patient Portal services

Benefits

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• Massive reduction in administrative overheads through the integration with eRS and PAS/ePR

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• Improved Clinical engagement as referrals are easily accessed for both triage and in clinic – usually high dependence of Medical Secretaries/printing to manage current processes

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• Consolidates all referrals into one place so they do not get lost – improving performance and patient safety.

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• Allows for reporting services to audit performance of referral process and any element(s) /areas of good (and bad) performance

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• Integrates with EPR and EDMS, eliminating the need for paper records in clinic

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• Provides facilities to optimise referral process to reduce OP waits and improve reporting capabilities

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