
Referral Management Service (RMS)
Managing referrals for
First Outpatient Appointment.
WASP’s Referral Management Service (RMS) is integrated with both the National eRS and the local PAS/EPR to provide a range of facilities to manage the referral process for First Outpatient Appointments at a Provider site.
Referral Capture:
• Integrates with eRS to download all Referrals/Bookings (including attachments) in digital form (Direct Appointment Booking (DAB), Referral Assessment Service (RAS), Appointment Slot Issue (ASI) and Advice & Guidance (A&G)
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• Captures all referrals from any source sent in whatever form (letter, e-mail, self-referral etc.)
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• Consolidates all referrals into a single service and manages subsequent workflows
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• Web based forms for capturing referral data direct
from referrer
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• Protocol based referrals providing clinical support to referrer defining service, priority and alternatives to a traditional OP appointment.
Referral Processing:
• Integrates with PAS/EPR to log referral and report on Key Performance Indicators
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• Forwards referral for clinical triage based on specialty, service and/or named consultant
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• Waiting List Management/Partial Booking/Appointment Booking services
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Clinical Engagement:
• Clinicians access all their referral through their usual EPR Clinical Screen irrespective of source – no requirement to access eRS/Smartcards.
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• All notes/triage content stored against referral and saved within electronic patient record
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• “Clinic List” provides easy access to all referral content whilst in clinic.
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• All referrals immediately available within Patient Record to show all departments active referrals – particularly relevant in A&E/ED.
Appointment Booking:
• Integration with Patient Tracking Lists
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• Patient Engagement Services utilising digital communications and traditional post/phone
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• Integration with PAS/EPR to utilise existing schedules
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• Patient facilities to book their own appointment based on single use “digital token”.
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• Patient facilities to cancel and reschedule existing appointments
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• Patient appointment reminders and confirmation
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• Pre-appointment form completion
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• Patient Information Services for general use and clinic specific details
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• Integrates with Patient Portal services
Benefits
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• Massive reduction in administrative overheads through the integration with eRS and PAS/ePR
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• Improved Clinical engagement as referrals are easily accessed for both triage and in clinic – usually high dependence of Medical Secretaries/printing to manage current processes
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• Consolidates all referrals into one place so they do not get lost – improving performance and patient safety.
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• Allows for reporting services to audit performance of referral process and any element(s) /areas of good (and bad) performance
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• Integrates with EPR and EDMS, eliminating the need for paper records in clinic
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• Provides facilities to optimise referral process to reduce OP waits and improve reporting capabilities