Referral Management Service (RMS)
Managing referrals for
First Outpatient Appointment.
WASP’s Referral Management Service (RMS) is integrated with both the National eRS and the local PAS/EPR to provide a range of facilities to manage the referral process for First Outpatient Appointments at a Provider site.
Referral Capture:
• Integrates with eRS to download all Referrals/Bookings (including attachments) in digital form (Direct Appointment Booking (DAB), Referral Assessment Service (RAS), Appointment Slot Issue (ASI) and Advice & Guidance (A&G)
• Captures all referrals from any source sent in whatever form (letter, e-mail, self-referral etc.)
• Consolidates all referrals into a single service and manages subsequent workflows
• Web based forms for capturing referral data direct
from referrer
• Protocol based referrals providing clinical support to referrer defining service, priority and alternatives to a traditional OP appointment.
Referral Processing:
• Integrates with PAS/EPR to log referral and report on Key Performance Indicators
• Forwards referral for clinical triage based on specialty, service and/or named consultant
• Waiting List Management/Partial Booking/Appointment Booking services
Clinical Engagement:
• Clinicians access all their referral through their usual EPR Clinical Screen irrespective of source – no requirement to access eRS/Smartcards.
• All notes/triage content stored against referral and saved within electronic patient record
• “Clinic List” provides easy access to all referral content whilst in clinic.
• All referrals immediately available within Patient Record to show all departments active referrals – particularly relevant in A&E/ED.
Appointment Booking:
• Integration with Patient Tracking Lists
• Patient Engagement Services utilising digital communications and traditional post/phone
• Integration with PAS/EPR to utilise existing schedules
• Patient facilities to book their own appointment based on single use “digital token”.
• Patient facilities to cancel and reschedule existing appointments
• Patient appointment reminders and confirmation
• Pre-appointment form completion
• Patient Information Services for general use and clinic specific details
• Integrates with Patient Portal services
Benefits
• Massive reduction in administrative overheads through the integration with eRS and PAS/ePR
• Improved Clinical engagement as referrals are easily accessed for both triage and in clinic – usually high dependence of Medical Secretaries/printing to manage current processes
• Consolidates all referrals into one place so they do not get lost – improving performance and patient safety.
• Allows for reporting services to audit performance of referral process and any element(s) /areas of good (and bad) performance
• Integrates with EPR and EDMS, eliminating the need for paper records in clinic
• Provides facilities to optimise referral process to reduce OP waits and improve reporting capabilities