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Accessibility Statement

Accessibility Statement for
WASP Software Limited

This accessibility statement applies to the WASP Software Ltd web based applications used by NHS organisations for the management of bookings into Urgent & Emergency Care and Elective schedules. Specifically, the Accessibility Statement covers;

• UEC Provider Scheduling Service
• UEC Advanced Brokering Service
• Referral Management Service

These applications are designed to be used by individuals employed by NHS Organisations who have a basic understanding of computer usage equivalent to the BCS International Certification of Digital Literacy Level 1.

The applications are not designed to be used by the general public, but every effort is made to ensure our applications conform to the Web Content Accessibility Guidelines version 2.1 AA standard

How accessible are the WASP applications

WASP compares our accessibility against the WCAG requirements which we are working toward. We are aware of the following non-conformances:

• Our homegrown controls do not handle keyboard inputs. We will address this in future development (4.1.2)
• Our applications are designed to be run on a desktop browser with a minimum resolution of 1224 x 768 although it is possible to use the browser’s zoom facility. Desktop browsers don’t change orientation (1.3.4)
• The ability to resize text is restricted to only 150% without loss of content or function (1.4.4)
• Text spacing and other text criterion cannot be overridden. The styles are fixed and compiled by the programming language and cannot be overridden by a user (1.4.12)
• The application has been written for use in English. No other languages are available (3.1.2)

Feedback and contact information

If you need information on any part of the WASP Software applications in order to better understand their purpose, it’s usage or training materials in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact our support team at

Reporting accessibility problems with this website

We’re always looking for ways to improve the accessibility of our services and if you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our support team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you would like to contact us or visit us in person with regards to any accessibility issues, please contact our support team at


Technical information about WASP applications accessibility

WASP Software is committed to making our web based application services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

WASP applications are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.

What we’re doing to improve accessibility

WASP continues to develop and enhance our application services in partnership with NHS Organisations to improve functionality in line with User-led requirements. To comply with DTAC requirements, WASP is continually reviewing our development procedures and processes to improve accessibility to fully comply with the WCAG 2.1 AA standards. So far:

• Independent Gap Analysis to ensure compliance with WCAG 2.1 AA
• Review of specific clauses to fully understand whether compliance is necessary/desirable within the context of the application service and expected end users.
• Identified where Success Criteria are not met and classify them as Mandatory, Desirable, Disproportionate Burden (based on development environment being used) or Out of Scope.
• Allocated developer resources to work on fixing accessibility issues
• All our frontend developers are being trained in latest accessibility standards
• Our new design guidelines are accessibility compliant. Specifications for upcoming features have an accessibility section to ensure all new updates meet the guidelines for WCA 2.1 AA standards


Preparation of this accessibility statement

This statement was prepared on December 15th 2022 and is due to be reviewed annually thereafter.

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